Contact Centre Software and Solutions Expertise
Whether your organisation is in the public or private sector, our dedicated team of contact centre consultants will assist you in harnessing your own contact centre people, processes and technology to maximum effect.
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With a strong expertise in call centre process review and service design, UCMSsolutions will enable you to maintain full control over your present business, whilst working with you to grow, improve and enrich your contact centre offering. |
Our Call and Contact Centre Technology and Applications
Working closely with leading contact centre software partners, we implement and integrate a wide range of technologies for leading organisations. See Our Track Record section for more detail on some of the project we have successfully deployed. We regularly prime projects to both deploy singular technological solutions and also conduct sophisticated integrations into ERP and financial systems.
Our services include:
- Customer Relationship Management applications and customisations
- Computer Technology Integration and soft-phone design
- IVR systems and integrations
- Desktop rationalisation services
- Outbound diallers
- Workforce management and optimisation
- Knowledge management and web self-service
- E-mail and chat management solutions
- Systems integrations
- Managed services
- Applications hosting
- Maintenance and support services
Advanced contact centre self-service systems
Many organisations recognise that speech applications and voice portals offer a much higher level of customer service and great potential cost savings. With very sophisticated voice recognition technology and advanced tools for rapid application development, the accessibility of automation solutions for you and your customers has never been greater.
With this in mind, we offer a wide range of contact centre solutions including:
- Natural Language Speech Recognition (NSLR) application development
- Voice portal and self-service solutions
- Digital voice recording
- Voice verification
- PABX and VoIP integrations
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